Redbox is a Limited Liability Company (LLC) in Oakbrook Terrace, IL, US that specializes in Blu-Ray, DVD and Video Game rentals through automated retail kiosks. You can conveniently locate Redbox kiosks at grocery stores, fast food restaurants, convenience stores, pharmacies as well as mass retailers. Renting movies or video games can therefore be easy from these locations in your neighborhood. You only need to use your credit card or debit card to get a movie and return it the next day. If you are however encountering any problems with your Redbox DVD that will affect your convenience of playing the movie or payment terms, consider getting support from Redbox customer service team either through a phone call, live chat or email.
Some common problems that you can report to Redbox customer service team to have them solved include:
- Resetting your password
- Non-working promo codes
- DVD’s stuck in your machine
- Returning a Redbox movie with a full box
- Steps to take after losing a movie case for a Redbox DVD
- Getting a refund from Redbox
As a Redbox customer, you can consider using either of the following ways to get through to customer service support:
The fastest way to contact Redbox customer service would be through calling. The customer service number 1 (866) 733-2693 and it is on 24/7. It will not take much time before your call is picked by a real human. The average hold time ranges from 6 to 12 minutes. You can conveniently find a reliable Redbox customer service number at their website.
Another time-saving option to contact Redbox customer service is through live chat. If you wish to talk directly to a customer service representative, you can consider their live chat option. On the company’s website, you can find the option ‘Chat Live with a service representative’. Clicking on this option will start a live chat to air your grievances.
If you don’t feel like talking directly to Redbox customer service, you can consider directing your questions to Redbox customer service team at Questions@redbox.com. Your email will be answered in less than 25 minutes once it is received.
With these 3 customer service platforms, you can use one that will save your time and allow you room to substantiate your complaints in conversation or writing. These platforms also help Redbox to ensure that its customer’s needs are fulfilled and that future improvements are made from the received complaints.