Whether you are one of Uber’s partners (drivers) or riders (passengers), it is possible that you may need to contact this ride share company’s customer service for help or answers on anything related to their service. Despite the challenges you may face, there are different ways of contacting Uber that you might find useful depending on the kind of help you need. However, there isn’t a general Uber customer service telephone number you can find to contact them and talk to any of their customer service representatives at the moment. So the following are the only possible ways you can get help from the company or its partners:
Help portal at https://help.uber.com
From the official website at uber.com, you are going to find a link that refers you to https://help.uber.com for any help that you might need. This is the portal where all Uber partners and passengers have to visit for customer support. Partners can log into their accounts for most of the help they expect to get from customer service. It is the first place you would have to check even if you are looking for any other way you can contact the company. A lot of FAQs are covered on this portal even though most of them are only of the general basics. While drivers log into their accounts to get personalized help topics, passengers can choose the cities they need information about as far as Uber services are concerned. It is also possible to find help by visiting specific local Uber Partner Sites available for some regions or cities. That helps to find valuable information that may only apply to that local area.
Uber email contact email@example.com
When you need to ask certain questions via email, you can do so using firstname.lastname@example.org. You may get a generic response to your email, but if your issue is unique you can get response from someone addressing your specific question. If you have more questions after initial response, it is more useful to ask them through the same email thread conversation. Uber Partner Sites also include local email options that you can consider using to access help.
Uber Live chat
If you want to get answers to a series of questions instantly, the Live Chat t.uber.com/chatwithus is the best option. However, you can access Uber customer support this way 24/7. This option is only available from 5am to 12am PST.
Whether you are using iPhone, Android or a Windows phone, you can find, download and install the Uber app from the respective app stores. That means you will be able to access help directly from Uber while on the go. Partners have their own Uber app while passengers also have their own, but the two different apps have some features and functions that are similar. You can use it to get help on things like trips, account, payments, how to use the app, vehicles, etc.
Critical Safety Response Line 800-353-8237
If in an emergency situation and would like to get immediate help, Uber advises that you should call 911 to alert the police or medical services. Once you and everyone are out of immediate danger and the authorities have been alerted, you may call 800-353-8237 to talk to customer service representative from Uber. That’s a critical safety response line that should only apply for emergencies, not general enquiries.